The original purpose of the Hotelgift was to give recipients a nice hotel getaway. In our minds, recipients get to decide where to go and which hotel to stay at. That means that you don't have to pick a hotel for them in advance. However, if you want to recommend a hotel or destination, please feel free to add that to your personal message!

Hotelgifts can be sent in three ways:

1. As an e-card digitally to the recipient. Instant delivery after purchase.
2. As a printable PDF to your email so you print it out and give it in person. You'll receive the printable PDF directly after purchase in your email inbox.
3. A physical gift card delivered to your address. Global shipment for the physical Hotelgifts will take about 2 to 8 working days.

No, there are no fees and additional costs. The amount you spend on a Hotelgift is exactly the value of the Hotelgift voucher. We do not charge extra fees or additional costs for the purchase of a Hotelgift.

If you're doubting about the amount to put on a Hotelgift, you could cross check the prices of the hotels. Even though they are arranged real-time and could fluctuate, it does give an indication of what the price range is for hotels in the city you specify. You can check hotel prices on our bookings engine. On average, the price for one night in a hotel is between €100 - €200. If you give an amount that's not sufficient for a night in a hotel the recipient chooses, the recipient pays the leftover amount to pay. Alternatively: if recipients have money left on their vouchers after booking a hotel, they can use the rest of the value for another time.

You should receive a confirmation mail within 5 minutes after your payment. If this is not the case, it might be lost in your spam folder. If this is also not the case, please send an email to support@hotelgift.com. Our support team will find out where it is and send the confirmation mail to you.

You should receive the printable PDF within 5 minutes after your payment. If this is not the case, it might be lost in your spam folder. If this is also not the case, please send an email to support@hotelgift.com. Our support team will find out where it is and send the voucher to you anyway.

If the image on your printable PDF is upside down, that's correct! No worries, this is displayed right. Since you've chosen for a printable PDF, you will have to fold the voucher following the dotted line. If you've done this correctly, the image won't be upside down on the voucher.