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FAQ

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Check out our answers to our most frequently asked questions.

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POPULAR QUESTIONS
GIVING HOTELGIFT
REDEEMING HOTELGIFT
CORPORATE ORDERS
COVID RELATED QUESTIONS
What is Hotelgift?

Hotelgift is one gift card that can be redeemed to book a hotel stay, with over 200,000 hotel options in over 170 countries worldwide. Options include budget deals in city centres to luxury resorts in paradise. Bookings are made through our booking engine here. Hotelgift gives recipients the freedom to choose when to travel and where to explore, as they decide the date, destination and hotel.

It doesn’t matter which type of gift (eGift, physical, PDF) or which of the 15 currencies you choose: every Hotelgift can be used for bookings worldwide.

For how long is a Hotelgift valid?

Hotelgift is valid for two years after purchase.

Can the expiry date of my code be extended?

The expiry date of your code cannot be extended but it can be used for a booking 8-9 months ahead. This depends on the availability shared by the hotels through our suppliers.

Which hotels can recipients book?

Recipients can redeem their gift card for any hotel available on our website. We partner with over 200,000 hotels in 170+ countries worldwide, including over 140 hotel chains, as well as boutique accommodation. Book your hotel stay here.

Can multiple Hotelgifts be used for one booking?

It is currently not possible to redeem several gift cards for one booking on our website. However, our Customer Success team will be happy to help you redeem multiple gift cards for one booking. You can contact us here.

My gift card is lost. What do I do?

If your Hotelgift is lost, email us immediately with your name, email address and the original purchase receipt. Provided the Hotelgift has not already been redeemed, we will deactivate the lost Hotelgift and issue you a new one.

Can I make a booking without a Hotelgift?

It is not possible to make a booking without a Hotelgift. You need a Hotelgift voucher code to make a booking on our bookings engine.

In which countries is Hotelgift available?

Hotelgift is available for use worldwide. You can buy and redeem a Hotelgift from all over the world via our website. It is possible to buy and send Hotelgift in 15 currencies and book a hotel stay in over 170 countries.

Where is Hotelgift based?

Hotelgift is located in Amsterdam, The Netherlands and operates globally.

How do I send a Hotelgift?

You can choose to send a Hotelgift via three delivery methods:

1. Email: send a digital Hotelgift directly to the recipient’s email address. The recipient will receive an email with their Hotelgift as a fun animation. You can see an example here.
2. Printable PDF: receive a printable PDF in your inbox. You can print the attachment, fold it into a card and it’s ready to give in person.
3. Physical gift card: Receive a physical Hotelgift by post. Send it directly to the recipient or yourself to give it in person. We ship daily from the Netherlands with priority mail to any country worldwide.

How much money can I put on a Hotelgift card?

It’s possible to add a monetary value between €/$/£ 25- 10,000 – and the equivalent in other currencies.

What should I do if I haven’t received my confirmation email?

You can expect to receive a confirmation email within 5 minutes after purchase. Please check the spam folder if it doesn’t appear in your primary inbox. In the absence of a confirmation email, please drop our Customer Success team a message here and they’ll be happy to help.

What should I do if I haven’t received my printable PDF?

You should receive your printable PDF within 5 minutes after purchase. Please check the spam folder if it doesn’t appear in your primary inbox. In the absence of a confirmation email, please drop our Customer Success team a message here and they’ll be happy to help.

Why is the image on my printable PDF upside down?

The image on your printable PDF is initially printed upside down, ready to be folded into a card. Fold the voucher twice following the dotted line and your image will be upright.

Can I personalise Hotelgift?

You can personalise Hotelgift by adding an image or uploading your own, and writing a message.

How long does it take for physical gift cards to arrive by post?

All physical gift cards are shipped with our super-fast worldwide priority service, free of charge. Gifts ordered before 3 p.m. on business days will be shipped the same day. Please see the table below for the shipment times per country.

  • Afghanistan 8 to 17 days
  • Albania 4 to 9 days
  • Algeria 5 to 10 days
  • American Samoa 7 to 14 days
  • Andorra 3 to 8 days
  • Angola 5 to 13 days
  • Anguilla 4 to 10 days
  • Antigua and Bar 4 to 10 days
  • Argentina 6 to 12 days
  • Armenia 8 to 12 days
  • Aruba 4 to 10 days
  • Australia 5 to 10 days
  • Austria 2 to 5 days
  • Azerbaijan 3 to 10 days
  • Bahamas 6 to 12 days
  • Bahrain 5 to 10 days
  • Bangladesh 8 to 17 days
  • Barbados 5 to 12 days
  • Belarus 5 to 10 days
  • Belgium 2 to 5 days
  • Belize 5 to 14 days
  • Benin 8 to 12 days
  • Bermuda 5 to 10 days
  • Bhutan 5 to 17 days
  • Bolivia 0 to 6 days
  • Bosnia and Herz 0 to 6 days
  • Botswana 4 to 10 days
  • Brazil 0 to 0 days
  • British Virgin 6 to 13 days
  • Brunei 7 to 14 days
  • Bulgaria 4 to 9 days
  • Burkina Faso 5 to 17 days
  • Burundi 8 to 14 days
  • Cambodia 8 to 14 days
  • Cameroon 5 to 12 days
  • Canada 3 to 8 days
  • Cape Verde 6 to 14 days
  • Cayman Islands 5 to 14 days
  • Central African 7 to 17 days
  • Chad 7 to 17 days
  • Chile 6 to 12 days
  • China 5 to 12 days
  • Colombia 6 to 12 days
  • Comoros 7 to 12 days
  • Costa Rica 5 to 12 days
  • Croatia 3 to 8 days
  • Cuba 5 to 10 days
  • Curacao 4 to 6 days
  • Cyprus 4 to 9 days
  • Czechia 2 to 6 days
  • Denmark 3 to 7 days
  • Djibouti 9 to 17 days
  • Dominica 5 to 14 days
  • Dominican Repub 6 to 10 days
  • East Timor 0 to 0 days
  • Ecuador 6 to 12 days
  • Egypt 7 to 10 days
  • El Salvador 5 to 14 days
  • Equatorial Guin 9 to 17 days
  • Eritrea 7 to 12 days
  • Estonia 2 to 7 days
  • Ethiopia 5 to 12 days
  • Falkland Island 8 to 12 days
  • Faroe Islands 2 to 5 days
  • Fiji 7 to 14 days
  • Finland 2 to 5 days
  • France 2 to 5 days
  • French Guiana 6 to 12 days
  • French Polynesi 10 to 14 days
  • Gabon 7 to 14 days
  • Gambia 9 to 17 days
  • Georgia 5 to 14 days
  • Germany 2 to 6 days
  • Ghana 5 to 12 days
  • Gibraltar 3 to 8 days
  • Greece 3 to 7 days
  • Greenland 3 to 7 days
  • Grenada 5 to 12 days
  • Guadeloupe 5 to 14 days
  • Guatemala 5 to 12 days
  • Guernsey 5 to 9 days
  • Guinea 7 to 17 days
  • Guinea-Bissau 6 to 12 days
  • Guyana 6 to 12 days
  • Haiti 5 to 14 days
  • Honduras 4 to 8 days
  • Hong Kong 5 to 7 days
  • Hungary 2 to 6 days
  • Iceland 2 to 7 days
  • India 5 to 12 days
  • Indonesia 4 to 11 days
  • Iran 0 to 6 days
  • Iraq 6 to 12 days
  • Ireland 2 to 6 days
  • Israel 4 to 7 days
  • Italy 2 to 7 days
  • Ivory Coast 6 to 14 days
  • Jamaica 5 to 14 days
  • Japan 4 to 9 days
  • Jersey 5 to 9 days
  • Jordan 4 to 10 days
  • Kazakhstan 6 to 14 days
  • Kenya 5 to 14 days
  • Kiribati 6 to 14 days
  • Kosovo 5 to 10 days
  • Kuwait 5 to 10 days
  • Kyrgyzstan 6 to 14 days
  • Laos 5 to 14 days
  • Latvia 3 to 8 days
  • Lebanon 5 to 12 days
  • Lesotho 6 to 12 days
  • Liberia 9 to 17 days
  • Libya 6 to 10 days
  • Liechtenstein 2 to 5 days
  • Lithuania 3 to 8 days
  • Luxembourg 2 to 5 days
  • Macao 8 to 14 days
  • Macedonia 0 to 6 days
  • Madagascar 7 to 14 days
  • Malawi 6 to 14 days
  • Malaysia 7 to 12 days
  • Maldives 6 to 15 days
  • Mali 6 to 12 days
  • Malta 3 to 8 days
  • Martinique 5 to 12 days
  • Mauritania 5 to 12 days
  • Mauritius 6 to 12 days
  • Mexico 5 to 12 days
  • Moldova 0 to 7 days
  • Monaco 2 to 5 days
  • Mongolia 6 to 14 days
  • Montenegro 5 to 9 days
  • Montserrat 5 to 12 days
  • Morocco 4 to 10 days
  • Mozambique 6 to 17 days
  • Myanmar [Burma] 6 to 14 days
  • Namibia 5 to 10 days
  • Nauru 9 to 14 days
  • Nepal 5 to 17 days
  • Netherlands 1 to 4 days
  • New Caledonia 10 to 17 days
  • New Zealand 5 to 9 days
  • Nicaragua 5 to 12 days
  • Niger 7 to 20 days
  • Nigeria 8 to 14 days
  • North Korea 0 to 9 days
  • Norway 2 to 7 days
  • Oman 5 to 10 days
  • Pakistan 6 to 12 days
  • Palestine 0 to 9 days
  • Panama 5 to 12 days
  • Papua New Guine 7 to 17 days
  • Paraguay 6 to 12 days
  • Peru 6 to 12 days
  • Philippines 7 to 12 days
  • Pitcairn Island 10 to 14 days
  • Poland 2 to 6 days
  • Portugal 2 to 6 days
  • Puerto Rico 4 to 10 days
  • Qatar 4 to 10 days
  • Republic of the 0 to 10 days
  • Romania 2 to 7 days
  • Russia 8 to 16 days
  • Rwanda 7 to 12 days
  • Réunion 5 to 12 days
  • Saint Helena 10 to 15 days
  • Saint Kitts and 5 to 12 days
  • Saint Lucia 5 to 12 days
  • Saint Martin 4 to 10 days
  • Saint Pierre an 4 to 9 days
  • Saint Vincent a 6 to 14 days
  • Samoa 7 to 14 days
  • San Marino 2 to 7 days
  • Saudi Arabia 4 to 9 days
  • Senegal 5 to 12 days
  • Serbia 3 to 8 days
  • Seychelles 7 to 13 days
  • Sierra Leone 6 to 12 days
  • Singapore 4 to 8 days
  • Sint Maarten 4 to 10 days
  • Slovakia 2 to 6 days
  • Slovenia 3 to 7 days
  • Solomon Islands 8 to 14 days
  • Somalia 0 to 0 days
  • South Africa 5 to 10 days
  • South Korea 0 to 9 days
  • South Sudan 6 to 17 days
  • Spain 2 to 6 days
  • Sri Lanka 7 to 12 days
  • Sudan 6 to 17 days
  • Suriname 5 to 10 days
  • Swaziland 5 to 11 days
  • Sweden 2 to 5 days
  • Switzerland 2 to 5 days
  • Syria 5 to 10 days
  • São Tomé and 6 to 10 days
  • Taiwan 0 to 7 days
  • Tajikistan 7 to 16 days
  • Tanzania 10 to 16 days
  • Thailand 5 to 11 days
  • Togo 8 to 14 days
  • Tonga 8 to 14 days
  • Trinidad and To 5 to 12 days
  • Tunisia 5 to 10 days
  • Turkey 5 to 11 days
  • Turkmenistan 6 to 14 days
  • Turks and Caico 5 to 14 days
  • Tuvalu 9 to 15 days
  • U.S. Virgin Isl 0 to 7 days
  • Uganda 5 to 14 days
  • Ukraine 5 to 11 days
  • United Arab Emi 6 to 11 days
  • United Kingdom 2 to 5 days
  • United States 3 to 8 days
  • Uruguay 6 to 12 days
  • Uzbekistan 6 to 12 days
  • Vanuatu 7 to 14 days
  • Vatican City 2 to 7 days
  • Venezuela 0 to 8 days
  • Vietnam 7 to 12 days
  • Yemen 5 to 12 days
  • Zambia 6 to 14 days
  • Zimbabwe 6 to 14 days

Can I track my order?

Worldwide priority post does not include a tracking number for your order.

How do I redeem a Hotelgift?

Recipients can redeem their Hotelgift for any hotel available on our booking engine here. Simply pay for your hotel using your voucher code at the checkout.

We partner with over 200,000 hotels, including 140+ hotel chains, in 170 countries worldwide.

What happens if the hotel is cheaper or more expensive than the value of my Hotelgift?

If you have a remaining amount on your Hotelgift, you can use it for another booking. If the booking is more expensive than the value of my Hotelgift, you can pay any additional cost at the checkout using your chosen payment method.

Do I need to activate my Hotelgift before redeeming it?

There’s no need to activate your Hotelgift; simply make a booking with your Hotelgift using our booking engine and enter your voucher code at the checkout.

Why is my Hotelgift deactivated?

All codes have a 24 hour hold period after purchase before the code can be used. Please contact support@hotelgift.com for assistance.

Can I redeem my Hotelgift for cash?

Hotelgift can only be redeemed for hotels via our booking engine.

What do I do if I haven’t received a booking confirmation email for my hotel stay?

You should receive a booking confirmation email for your hotel stay within 5 minutes after purchase. Please check the spam folder if it doesn’t appear in your primary inbox. In the absence of a confirmation email, please drop our Customer Success team a message with your booking details here and they’ll be happy to help.

How do I know if my booking is confirmed?

Upon completing the booking process, you will see a confirmation page with your booking details. You will also receive a confirmation email to the email address provided.

How can I cancel or change my booking?

If you wish to cancel or change your reservation, please send us an email with your booking details. Note that an admin fee applies for cancellation and change requests and it varies depending on the hotel policy.

If the hotel cancels your hotel stay, please contact our Customer Success team. Please note that any refund procedure can take up to 30 days from the day of cancellation. All refunds are returned to the gift card used to make the booking.

Hotel modifications can either be made on the hotel website directly or, if direct amendments on the hotel website are not possible, through our Customer Success team.

What is the minimum order amount for a B2B order?

In general, we create custom orders from the value of €/$/£1000.

Can I pay by invoice?

It is possible to pay by invoice. Once the payment is received, the gift cards will be ready for use.

What do I do when I don’t have the recipient’s name (yet)?

The recipient’s name field is a required field when creating a Hotelgift. However, if you don’t know who the recipient will be yet (for example, when the Hotelgift a raffle prize) you can be creative with the name, depending on which delivery method you select:

1. Email: Use an alternative name, such as, ‘For the winner’.
2. Printable PDF: You could fill in a series of dots and write their name after printing, e.g. ‘……………..’.

How do I send a Hotelgift?

You can choose to send a Hotelgift via three delivery methods:

1. Email: send a digital Hotelgift directly to the recipient’s email address. The recipient will receive an email with their Hotelgift as a fun animation. You can see an example here.
2. Printable PDF: receive a printable PDF in your inbox. You can print the attachment, fold it into a card and it’s ready to give in person.

3. Physical gift card: Receive a physical Hotelgift by post. Send it directly to the recipient or yourself to give it in person. We ship daily from the Netherlands with priority mail to any country worldwide.

Can I customise Hotelgifts?

You can customise Hotelgift and make it personal. Add in an image or upload your own, add your logo and add the finishing touch with a message. Within one order we can create different gift card designs for you. Need help with the design? Our team of designers are on hand to help you.

How long does it take to ship physical Hotelgift?

Global shipment for physical Hotelgift cards takes from 2 to 8 business days.

We ship from the Netherlands, the United States, and Australia to any destination worldwide.

What happens if my hotel booking is cancelled due to Covid Travel restrictions? Can I get a refund?

Contact support@hotelgift.com where we can advise on all available options for your booking.

Can I reschedule my booking due to Covid? 

Please contact our support team for further assistance about rescheduling your hotel stay.

Can’t find what you’re looking for?

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If you can’t find what you’re looking for, please fill in the form below and our Customer Success team will be happy to help. We aim to get back to all customers within 24 hours.

CUSTOMER SERVICE HOURS

If you can’t find what you’re looking for, please fill in the form below and our Customer Success team will be happy to help. We aim to get back to all customers within 24 hours.