Our Hotel Voucher FAQs

You can buy a hotel gift certificate in less than 5 minutes via our Give page. The Give page guides you seamlessly through the personalisation process where you can customise and send a flexible hotel experience to a loved one.

Yes, one of the best things about our vouchers for hotels is the unbeatable flexibility. You’re not tied down to one brand but can choose from over 750,000 hotels all over the world.

You can buy gift vouchers for hotels via the Give page on our site. You can assign a monetary value to the gift card, ranging from £25 to £10,000 or the equivalent in 14 other currencies, such as EUR (€), CAD (C$), and USD ($).”

Hotelgift is the best travel gift card because of:

• The incredible choice of accommodations (+750,000 worldwide).
• The 24/7 customer service.
• The fact you can personalise your gift to make it extra special.
• Our beautiful physical gift cards have a luxury feel that you’ll want to keep forever since they’re printed on premium card in the shape of a door hanger.
• Worldwide shipping
• The super speedy service and convenience: our PDF and eGift vouchers land in your inbox within 5 minutes making them the best last-minute gift.
• Our sustainability mission: for every gift voucher you buy, we plant a tree in a place that needs it.

You can top up your hotel gift voucher from as little as £25 all the way up to £10,000 if you’re feeling extra generous!

Yes! You can buy multiple Hotelgift cards at once by following these steps:

– Follow the normal booking flow on the Give page
– If you want to add multiple gift vouchers with the same value just increase the number of items in your order
– To buy multiple gift cards with different values, click “Continue shopping” in your shopping cart to create and add more vouchers

If you want to create a larger order, you can create a corporate order by contacting our Business Team.

You can easily personalise your hotel gift certificate by following the steps on our Give page. Add a special photo or choose from our own funky designs and add a sentimental message to make your hotel gift voucher even better.

You can choose to send a Hotelgift voucher via three delivery methods:

1. eGift: send a digital Hotelgift directly to the recipient’s email address. The recipient will receive an email with their Hotelgift as a fun animation.
2. Printable PDF: receive a printable PDF in your inbox. You can print the attachment, fold it into a card and it’s ready to give in person.
3. Luxury gift card: You also have the option to send a luxury Hotelgift by post. You can send it directly to the recipient or to yourself to hand it over at a later date. We post orders daily with priority delivery.

Yes! With our hotel gift vouchers, you can add a monetary value that allows your loved one to enjoy a well-deserved weekend away. If the selected hotel stay is more expensive than the gift card value, the recipient can easily pay the remaining amount during checkout and if the hotel stay is less expensive, the remaining amount stays on the Hotelgift to be enjoyed for a future booking.

We do not currently offer Clearpay as a payment option but you can pay for your hotel voucher via the following payment methods:

• VISA
• Mastercard
• American Express
• Diners Club International
• Apple Pay
• Google Pay
• JCB
• Discover

You can expect to receive a confirmation email within 5 minutes after purchase. Please check the spam folder if it doesn’t appear in your primary inbox. In the absence of a confirmation email, please drop our customer service team a message and they’ll be happy to help.

You should receive your printable PDF within 5 minutes after purchase. Please check the spam folder if it doesn’t appear in your primary inbox and if you still can’t find it, reach out to our customer service.

Shipping costs depend on the delivery currency and the number of physical gifts in your order. You can find the full overview in the table below. The shipping cost is calculated per order, based on the total number of physical gifts you purchase. Digital and PDF gifts are delivered instantly by email and do not require shipping.

All of our physical hotel gift cards are delivered with our super-timely priority delivery, available worldwide. Gifts ordered before 2.00 pm on business days and before 12.00 pm on Saturday will be shipped the same day.

Please see the table below for the delivery times per country.

Yes, you can redeem our hotel vouchers on over 750,000 hotels worldwide in over 170 countries making it a truly global hotel card.

We do not currently have any loyalty or reward programs but stay tuned! When you buy one of our gift vouchers for hotels, you may be able to receive some nice perks in the near future.

We do not currently have a mobile app for booking hotels with our hotel vouchers, but our amazing website is fully functioning and optimised for mobile, so you can easily buy and redeem our hotel gift cards.

Yes! Our Hotelgift vouchers double as dog friendly hotel vouchers since you can redeem them on over 750,000 hotels worldwide that include tons of dog friendly options. Whether you want to gift someone a dog friendly hotel stay in the UK, France or Germany, our hotel vouchers make your dog lover’s dreams come true! It’s the best gift for dog lovers as you can even personalise your hotel voucher with a picture of your loved one with their beloved pup!

You can jazz up your hotel voucher with one of our fun stock images or upload your own photo to add an extra sentimental touch. You can find stock images to suit every occasion, from romantic pics to special thank you images on our Give page.

Yes, with our hotel vouchers, you can buy hotel gift cards for over 750,000 hotels across the world. From budget to luxury, family friendly to adults only, your Hotelgift recipient is guaranteed to find the perfect night away for them.

A PDF hotel gift card is perfect for you if you’re short on time or want to hand over your hotel gift certificate in person. A PDF can be ready in minutes, landing in your inbox for you to:

• Forward on to your recipient
• Or print out at hand over in person

You could even jazz up your gift card for hotels by adding stickers, rainbows or ribbons!

You should choose a hotel e gift card if you’re running short on time and looking for a fast and fun last-minute gift. Our e gift cards are sent directly to your recipient’s inbox in less than 5 minutes. These e gifts are also great long distance gifts as they can reach your loved one no matter where they are in the world in a matter of minutes.

Yes! With our hotel gift cards, you can easily gift a hotel stay in the UK, Ireland, Australia and beyond. When you buy a gift card for hotels, they’ll be able to book nights with over 750,000 hotels via our website by entering their unique hotel gift voucher code at checkout.

You can redeem your hotel gift certificate via our Redeem page. Simply enter your unique Hotelgift value code at checkout to complete the booking.

You should receive a booking confirmation email for your hotel stay within 5 minutes after purchase. Please check the spam folder if it doesn’t appear in your primary inbox. In the absence of a confirmation email, please reach out to our friendly customer service team.

Yes, you can use up to three gift card codes for your booking.

If you have any problems or a question, please contact our customer service team to help you do this manually.

If you want to cancel or change your reservation, please contact us with your booking details. Note that an admin fee might apply for cancellation and change requests. This varies depending on the hotel policy. If the hotel cancels your hotel stay, please contact our Customer Success team. Please note that any refund procedure can take up to 30 days from the day of cancellation. All refunds are returned to the gift card used to make the booking.

Yes, you can find plenty of dog-friendly hotels in the UK and abroad on our Redeem page.

You can check the balance of your Hotelgift by:

• Checking the amount written on your hotel gift card (if you haven’t used it before)
• Contacting our customer service team and providing them with your unique voucher code
• Following the booking process on the Hotelgift redeem page and entering your unique hotel voucher code to view your remaining balance

You can redeem your hotel voucher on more than 750,000 hotels worldwide. Choose from over 1,200 top hotel chains in over 170 countries worldwide including Best Western, Marriott, Hyatt, Ritz-Carlton, and many more favourites across the UK and beyond.

No, it’s not possible to book a hotel without one of our vouchers as you need to enter the unique code on your Hotelgift to finalise the booking.

If you have a remaining amount on your Hotelgift, you can use it for another booking. If the booking is more expensive than the value of my Hotelgift, you can pay any additional cost at the checkout using your chosen payment method.

There’s no need to activate your Hotelgift; simply make a booking with your Hotelgift using our booking engine and enter your voucher code at the checkout.

Upon completing the booking process, you will see a confirmation page with your booking details. You will also receive a confirmation email to the email address provided.

All codes have a 24-hour hold period after purchase before the code can be used. Please contact our customer service if you need any help with activating your hotel voucher.

Sorry, our hotel vouchers cannot be redeemed for cash.

If you need to change any part of your booking, you can either:

• Reach out to the hotel directly by contacting their customer service
• or contact Hotelgift’s customer service team who will be more than happy to help you.

You can only redeem our hotel gift vouchers on the hotels featured in the booking platform on our Redeem page.

It’s not possible to add additional funds to your Hotelgift. But, you can use it to book a hotel that’s more expensive than the gift card’s value by covering the additional cost with the payment method of your choice.

If you’ve lost your hotel voucher, contact us immediately with your name, email address, and the original purchase receipt. Provided the Hotelgift has not already been redeemed, we will deactivate the lost gift card and issue you a new one.

If your selected hotel stay costs more than the credit available on your gift card, you can pay the additional amount at the checkout with your preferred payment method.

If you have credit remaining on your Hotelgift, you can use it for a future booking. When making another booking, just enter the gift card’s value code during checkout.

Planning a staycation? Nice choice! You can redeem our vouchers for hotels on countless accommodations up and down the country. To view the hotels near you, head to our Redeem page and enter your location. It’s that simple! Hit search, and you’ll see all the unbelievable choice of UK hotels right on your doorstep from:

• Luxury London hotels
• Beach hotels
• Rural Scottish escapes
• Haunted hotels
• Hotels near music festivals
• Wedding hotels

And so much more!

Yes our hotel gift cards make incredible wedding gifts. Seeing as you can personalise them and contribute towards someone’s honeymoon. Imagine their face when they see that they can redeem their hotel gift certificate on a honeymoon hotel in Venice, Paris or Dubai!

Although some hotels do offer gift vouchers, you can’t beat a hotel gift certificate. Rather than just be restricted to one hotel, your recipient can choose from thousands across the world. Oh, and you can add your own image and write a message to make it extra special.

Yes, you can redeem your hotel gift certificate on hundreds of hotels across Ireland spanning Dublin, Cork and Limerick.

Have you bought a hotel gift card? The best way to present it is by:

• Adding your own image (to make it more personal)
• Writing a message straight from the heart
• Choosing the luxury hotel gift card option

Our luxury hotel gifts are printed on premium 11-inch card in the shape of a stunning do-not-disturb sign and are sent worldwide. Once it arrives, you could place it in a stunning homemade gift hamper to make it extra special.

You can use a hotel gift card to book any hotel on our website. We are partnered with over 750,000 hotels all over the world.

Yes, you can redeem your hotel gift card on a night at The Ritz London and over 750,000 other incredible hotels.

Yes, you can redeem your gift voucher for hotels on a night at The Savoy London via our website. Just enter your unique hotel gift voucher code at checkout to secure your booking.

Yes! Our hotel gift vouchers are the best in the UK for a reason. You can book with the most luxurious hotels including The Savoy, The Ritz and Claridge’s.

The earliest check-in date you can choose is two days from today. For example, if you’re booking on a Monday, the first available check-in date is Wednesday. This gives us time to confirm your room with the hotel and make sure everything is ready when you arrive. If you’re planning a last-minute trip, we recommend booking as early as you can so you get the most choice.

Hotelgift is a quick and easy branded corporate gift to create and gives your recipient the freedom to choose the hotel, date and destination that best suits them. When you give a Hotelgift, you give your employees, clients, or partners a flexible way to enjoy some time away. You can even personalise your corporate gift vouchers to represent your brand by adding your company logo and special message. Our hotel vouchers are the ultimate reward for Christmas, employee awards and other corporate gifting occasions.

Yes, you can easily pay for your corporate gift vouchers by invoice by requesting one from our Business Team. Once your payment has been received, your corporate gift cards will be ready for use.

Yes, it’s possible to customise your corporate gift card. You can add:

• a photo (such as your company logo)
• message
• gift denomination

If you need any extra support, of course, our team is on hand to help you create a unique design upon request.

With multiple delivery options, it’s possible to give your personalised corporate gifts whether you’re near or far. Choose to post a luxury gift card for hotels, sent instantly over email as an eGift or choose the Printable PDF to give in person.

Generally, we create custom corporate vouchers from the value of €/$/£ 2,000+

The recipient’s name field is a required field when creating a gift card. However, if you don’t know who the recipient will be yet (for example, when the Hotelgift is a raffle prize) you can be creative with the name, depending on which delivery method you select:

1. Email: Use an alternative name, such as, ‘For the winner’.
2. Printable PDF: You could fill in a series of dots and write their name after printing, e.g. ‘……………..’.

Yes, you can use up to three gift card codes for your booking.

If you have any problems or a question, please contact our customer service team to help you do this manually.

All physical corporate gift cards are delivered with our super-fast worldwide priority service. Gift cards ordered before 2.30 pm on business days will be delivered the same day.

The recipient can contact our customer service team who are available 24/7 to assist them with their booking.

No, recipients are not obliged to use the full amount in one booking. The remaining balance will remain on their card until the next time they want to book.

No, recipients are not obliged to use the full amount in one booking. The remaining balance will remain on their card until the next time they want to book.

If recipients opt for an order value that’s less than their hotel gift card value, the remaining balance will stay on the voucher. This gives recipients ample time to spend the whole gift card value on a hotel they love.

Don’t worry, the lucky recipient will know how to redeem their hotel gift card as it’s written on the gift card itself. If they’re receiving an eGift, the redemption instructions are included in the email.

You should receive a booking confirmation email for your hotel stay within 5 minutes after purchase. Please check the spam folder if it doesn’t appear in your primary inbox. In the absence of a confirmation email, please reach out to our friendly customer service team.

If you wish to cancel or change your reservation, please contact us with your booking details. Note that an admin fee might apply for cancellation and change requests. This varies depending on the hotel policy. If the hotel cancels your hotel stay, please contact our customer service. Please note that any refund procedure can take up to 30 days from the day of cancellation. All refunds are returned to the gift card used to make the booking.

If you’ve lost your hotel voucher, contact us immediately with your name, email address, and the original purchase receipt. Provided the Hotelgift has not already been redeemed, we will deactivate the lost gift card and issue you a new one.

Yes, the Mainport Hotel Rotterdam is included in our list of hotels. You can redeem your hotel Treat them to a well-deserved night awaygift voucher for a night at the hotel via our redeem page. Please note that this is subject to availability so we recommend booking far in advance to avoid disappointment.

Yes, you can redeem your hotel gift card on ibis Budget Hotels in the UK and abroad.

Yes, you can redeem your hotel voucher for a fabulous stay at the 4-star Welcombe Hotel in Stratford-Upon-Avon. Just redeem your voucher to enjoy a luxurious night away. Please note that this is subject to availability so we recommend booking far in advance to avoid disappointment.

Yes, you can redeem your hotel gift card on a night at the Hampton by Hilton Manchester. Simply follow the instructions on our redeem page to secure your night away. Please note that this is subject to availability so we recommend booking far in advance to avoid disappointment.

Yes, you can redeem your voucher on Easy Hotel UK stays. Please note that this is subject to availability so we recommend booking far in advance to avoid disappointment.

Yes, you can redeem your hotel gift card on a night at the luxurious Best Western The Webbington Hotel and Spa. Please note that this is subject to availability so we recommend booking far in advance to avoid disappointment.

Yes! You can redeem your gift card on a night at the impressive Corinthia Hotel London. Please note that this is subject to availability so we recommend booking far in advance to avoid disappointment.

Yes, the Mainport Design Hotel is included in Hotelgift’s list of over 750,000 partnered hotels. Please note that this is subject to availability so we recommend booking far in advance to avoid disappointment.

The Alveston Manor Hotel can be booked with one of our Hotelgift cards via our redeem page. Please note that this is subject to availability so we recommend booking far in advance to avoid disappointment.

Yes, enjoy a night at the 4-star B&B The Queen Phillippa with your Hotelgift. Please note that this is subject to availability so we recommend booking far in advance to avoid disappointment.

Although Travelodge hotels are not currently included in our list of hotels, we are constantly expanding our offering so watch this space. In the meantime, you can choose from +750,000 other hotels including Holiday Inn, Best Western and ibis Budget Hotels

Although Premier Inn hotels are not currently included in our list of hotels, we are constantly expanding our offering so watch this space. In the meantime, you can choose from +750,000 other hotels including Holiday Inn, Best Western and ibis Budget Hotels

If you’re planning a trip to London but want to keep to a budget, we’ve got your back. To view our selection of cheap London hotels:

• head to our Redeem page
• type London in to the search bar
• adjust the price range filter on the left hand side to align with your budget

Then you can view our huge offering of cheap London hotels, we told you our hotel vouchers provide unbeatable choice!

Although we do not currently have a partnership with the official Alton Towers hotel we have several hotels available in nearby Stoke-On-Trent, including:

• Holiday Inn Express Stoke-On-Trent
• Holiday Inn Stoke on Trent M6
• The George Hotel

All of these family-friendly hotels are a mere stones throw away from the incredible Alton Towers theme park.

Yes, the five star Hard Rock Hotel Tenerife is indeed included in our offering, just:

• head to our Redeem page
• type Tenerife in the search bar
• type Hard Rock Hotel Tenerife in the Hotel Name search bar
• hit Search

And you’ll see the Hard Rock Hotel Tenerife. Add your stay to your basket, choose the dates that work for you and add your unique hotel voucher code during checkout. That’s it!

What could be better than a convenient stay at an airport hotel? If you’re wanting to redeem your Hotelgift on a comfortable stay at a Manchester airport hotel look no further, as we have several hotels to choose from including the:

• Britannia Airport Hotel
• Holiday Inn Express Manchester Airport
• Holiday Inn Manchester Airport
• ibis budget Manchester Airport

And many, many more! Just head to our Redeem page to browse even more of our Manchester airport hotels.

Yes, when you buy a hotel gift card, your loved one can redeem it on a fabulous night stay at the Waverley Guest House (depending on the availability of course). If it’s fully booked, not to worry, your lucky loved one can choose from hundreds of other top hotels via our Redeem page.

Yes, we offer plenty of corporate hotels with our hotel vouchers! Whether you’re looking in the UK or abroad, you can browse through them via our Redeem page. The best corporate hotel chains include Hilton, Hyatt and Mariott – all of which we offer.

Yes, when you are given one of our vouchers for hotels, you can redeem them on thousands of 5-star hotels in unbeatable locations. From London to Paris, New York to Rome, you’ll find a location that will let you live the lap of luxury.

Head to our Redeem page where you can filter the results by the star rating to see all the top hotels in your desired location.

Among our selection of over 750,000 hotels worldwide, of course you can find many spa hotels to redeem your hotel gift card on.

Among only a few of the destinations, our hotel gift cards can definitely be used to gift a spa weekend. Have you been dying to whisk your mum away for a spa day or your sister as a graduation present? Use Hotelgift as a luxury spa voucher so that she can redeem it on a stay at a luxurious hotel with a spa.

Please note that you may need to pay an additional fee to use the hotel’s spa.

We do not currently have a phone number but rest assured you can contact our customer service team 24/7 via our live chat and or by sending a message through our online portal.

Yes, you can access our live chat by clicking the message symbol on the bottom right of the Contact Us page.

In the rare occasion you can’t see the Hotelgift live chat icon, it means all of our advisors are busy. Please leave us a message via our contact form instead and we’ll get back to you as quickly as possible (usually within a couple of hours).

The best way to contact contact the Hotelgift customer service team, is by sending us a message through our online portal or via the Hotelgift live chat. We pride ourselves on our exceptional customer service and even offer 24/7 customer support.

Our incredible customer service team are available 24/7 so that wherever you are in the world, you’ll get the support you need to make your holiday stress free.

Yes, you can rely on Hotelgift. You can read thousands of verified reviews on our Trustpilot page and contact our customer service team if you ever have any concerns. They are available 24/7 so you always feel supported.

Hotelgift is based in Amsterdam, The Netherlands, and operates globally. We also have offices in Athens, London and New York.

You can find the Hotelgift headquarters at Herengracht 493, 1017 BT Amsterdam, Netherlands

Yes, Hotelgift is on Trustpilot where you can read thousands of glowing reviews from verified customers.

Yes, our hotel vouchers can be emailed directly to the recipient in the form of an eGift, avoiding the use of harmful materials and making for the perfect last-minute eco-friendly gift. Additionally, we’ve partnered with Made Blue and donate 1,000 litres of clean drinking water for every Hotelgift sold.

Yes, our brilliantly designed, sustainable hotel vouchers can be propped up into a keepsake photo frame so that you have a timeless souvenir of your fantastic night away.